AgarVenom Ltd. Products Returns Policy

Effective Date: November 20, 2025

This policy outlines the terms and conditions for the return of products purchased directly from AgarVenom Ltd., including, but not limited to, Agaroud Perfume, Chips, and Oil (collectively, "Products"). By making a purchase, you agree to be bound by the terms detailed herein.

1. Eligibility for Return

To be eligible for a return, your item must meet the following criteria:
⦁ Time Limit: The return request must be initiated within fourteen (14) calendar days of the original delivery date.
⦁ Condition: The Product must be unused, unopened, and in the same pristine condition that you received it. All original seals, tags, and packaging must be intact.
⦁ Proof of Purchase: A valid receipt or proof of purchase must accompany the return.

2. Mandatory 50% Deduction Policy

Please note that AgarVenom Ltd. operates a mandatory deduction policy for all returned goods.
⦁ Regardless of the reason for return (excluding documented product defects or shipping errors confirmed by AgarVenom Ltd. personnel), all refunds for eligible returned Products will be processed subject to a mandatory deduction of fifty percent (50%) of the original total product cost.
⦁ This deduction covers the necessary costs associated with processing, restocking, quality verification, and administrative handling of the returned item.

3. Non-Returnable Items

The following items are exempt from being returned or refunded:
⦁ Any Product not in its original condition, is damaged, or missing parts for reasons not due to our error.
⦁ Any item that has been opened, used, or partially consumed, particularly highly sensitive items such as opened Agaroud Perfume, Oil, or Chips (due to quality and hygiene standards).
⦁ Gift cards.
⦁ Products returned more than 14 days after delivery.

4. Return Process

⦁ Initiate Request: Contact the AgarVenom Ltd., Customer Service team at info@agarvenom.com to initiate a return request. You must provide your original order number and the reason for the return.
⦁ Return Authorization: If your return is deemed eligible under Section 1, you will receive a Return Authorization (RA) number and detailed shipping instructions.

⦁ Shipping: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as AgarVenom Ltd. is not responsible for lost or damaged returns.
⦁ Inspection: Upon receipt, the returned Product will be inspected to confirm it meets the eligibility criteria in Section 1.

5. Refunds

⦁ Once the inspection is complete and the return is approved, your refund will be processed.
⦁ The refund amount will be the original product cost less the mandatory 50% deduction as detailed in Section 2.
⦁ A credit will automatically be applied to your original method of payment within a specified number of business days (e.g., 7–10 business days).

If you have any questions or concerns regarding this policy, please contact us prior to making a purchase.
AgarVenom Ltd. reserves the right to amend this policy at any time without prior notice.