INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Will i receive the same product that i see in the picture?

Certainly. We understand that purchasing luxury items like Agarwood requires trust. We guarantee that the item delivered to your doorstep will match the high quality and appearance displayed in our pictures. Our team meticulously checks every package to ensure it meets the AgarVenom standard before it reaches you.

2. Where can I view my purchase receipt?

As soon as your order was placed, we automatically sent a confirmation email containing your full receipt and order details.

 

3. How Can I return and Exchange an Item?

Return & Exchange Policy:
At AgarVenom, we are dedicated to providing the most exquisite and authentic Agarwood products. To ensure the absolute purity, hygiene, and integrity of every bottle we sell, we maintain a strict "All Sales Final" policy.

Please note the following terms regarding your order:
*Final Sale upon Delivery: Once an order has been successfully delivered and accepted by the customer, it is considered final. We do not offer returns, refunds, or exchanges on delivered goods.
*Inspection at Delivery: We encourage all customers to inspect their package upon arrival. Acceptance of the delivery constitutes an acknowledgment that the order has been fulfilled to satisfaction.
*Product Integrity: As our products are personal fragrances and essential oils, we cannot accept returned items to resell, as we cannot guarantee they have not been opened or compromised.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS